I would actually like to review Thirty-Two’s customer service. One word, phenomenal! I ordered these boots for Christmas for my son and all was going well, out for delivery on 12/17. Then, no delivery and it sat it that status for days leading up until Christmas. The shipping company could not find the boots.
I contacted customer service via email, and although it took a few days to get back to me - understandably during Christmas, they went above and beyond and overnighted a replacement pair that arrived on Christmas Eve! Saving the day!
Interestingly, the original boots ended up being delivered back to their warehouse. So, it ended up being a win for all parties.
Thank you Thirty-Two! I know it’s crazy during the holidays but a company’s response during these busy times can make or break future customers. You all now have a new customer!