PLEASE NOTE: We recently experienced an intermittent issue with our customer service email, if you have submitted an inquiry via our contact form and have not yet received an answer please resubmit your request.
We kindly ask for your patience while our team works to ensure every customer request is taken care of during this time.
Please check that your order size, address and payment information are all submitted correctly before checkout. Unfortunately, we are unable to change or cancel any order, once submitted it is immediately transmitted to an automated processing system.
This provides the fastest method for receiving your order. As such, order cancellations and modifications are not possible, even if the order has not been marked as shipped. We manage multiple brands with a small staff and appreciate your understanding.
We offer an easy returns process if you'd like to send your item back once you receive it. Unfortunately, we do not offer exchanges, but will be happy to get you a refund or gift card to replace your order.
Please use our customer service contact form to email our team for further assistance. Currently we are experiencing a minimum 3 - 4 business day response time for all customer service related inquiries, and a 10 - 21 day processing time for returns.
We appreciate your purchase and thank you for your patience!
Due to the increased volume of online orders USPS can experience longer than usual shipping times. If you have already received your order shipping confirmation from our site, we recommend contacting USPS support using the missing shipment claim link below regarding any missing deliveries or questions regarding your tracking info.
Our customer service team is currently working remotely and handling an increased volume of requests. We appreciate your patience and support, and are doing our best to answer all inquiries as quickly as possible.
Please note our customer service team does not correspond via phone, our customer service contact form is available to reach us for any questions you may have, or for additional assistance with your order.
WHERE ARE YOUR OFFICES LOCATED?
Our U.S. headquarters is located in Southern Orange County.
Sole Technology Office | Lake Forest Ca 92630
Please Note: Our headquarters is closed to the general public, for returns please use our automated system and the shipping label provided with your approved return.