CAN I CHANGE OR CANCEL AN ORDER?

WHAT ARE YOUR HOLIDAY SHIPPING DEADLINES?

Processing and shipping times are longer during the peak season leading up to the Holidays. Orders must be placed before the following dates to be delivered before 12/25/2024. Please note delivery may be affected by unexpected delays with the carrier due to order volume or weather, we suggest placing your order as soon as possible if purchasing your order as a gift.

US Shipping Deadline: Ground - 12/11/2024

WHAT ARE MY SHIPPING OPTIONS FOR THE UNITED STATES?

Please Note: We have recently been experiencing some delayed shipments and tracking update information. If your order is showing delivered via thetracking link but has not arrived we suggest waiting 24-48 hours before filling a missing shipment claim with the carrier.

If your order has not arrived within 72 hours of thetracking link showing as delivered please contact the carrier to file a missing shipment report. Please include the case number fro the carrier in your email to our customer service team, this will help ensure our we have all the information needed to replace your missing order.

Ground Shipping is free for U.S. orders Over $100.

We offer the following shipping methods at check out:

• Ground (Delivered within 7-14 business days). Please allow 24 hours after shipment confirmation for tracking info to update.
• 3 Day Select (Delivered within 3-7 business days). Please allow 24 hours after shipment confirmation for tracking info to update

Please note these are not guaranteed delivery times. Shipping times are  estimated and may vary based on your location and conditions.

We do not offer Next Day Air/Overnight shipping options. Ground shipping is the only available shipping option for Alaska and Hawaii. The shipping costs for your order depend on the total amount in your cart before any taxes or discounts. 

Sample shipping costs shown below:

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Our warehouse will process and ship orders Monday through Friday. Given that your order is not set to hold by our fraud prevention team, your order should be shipped within 1-2 business days. Please note that all orders will ship the following business day from completing your payment. This means if you’ve placed your order on Friday, you will not receive tracking information until Monday. We apologize in advance but this goes for expedited orders as well.

Please note the estimated arrival given is just an estimation based on your location. Certain circumstances involving the carrier may cause delays that are beyond our control. If you need your order delivered by a specific date, we recommend using an expedited shipping option. You will receive an email with a tracking number that has a more accurate delivery date within 72 hours. Please note orders placed over the holidays can take longer to process. 

Expedited shipping begins when the order leaves with the carrier, not when it is accepted into our system. Please note that ALL orders will ship the following business day from when payment is made. 

WHY WAS MY ORDER CANCELLED - CAN I SHIP MY ORDER TO A MILITARY ADDRESS OR P.O. BOX?

Unfortunately, we cannot ship to APO/ FPO addresses or P.O. Boxes. No exceptions.

WHY IS MY ORDER ON HOLD?  

We do our best to protect your money and ours. We have a fraud prevention system that looks at orders in our system that could possibly be fraudulent. Orders are set to hold so our fraud prevention team can check them out and make sure they are legitimate. To ensure the quickest shipping time for your order, please make sure your billing and shipping addresses match. If these do not match, you may be asked to provide verification for your billing information. We have the right to cancel any order we believe may be placed under fraudulent circumstances. Since electronic fraud is very prevalent these days, we have to take extra precaution to ensure your money and our money is protected. 

HOW DO I TRACK MY ORDER?

You will receive an order confirmation through email upon submitting your order. Once your order is processed and packed, our system will email a tracking number. Please allow 72 hours for Ground and Priority to update.

If you do not receive your confirmation email after your order is placed, please check your spam/junk folder.