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Help
31 Results-
Can I change or cancel an order?
Unfortunately, we are unable to cancel your order, even if it has not yet shipped. Once you place your order, it begins to go through our automated system to provide you the fastest method for receiv...
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Can I ship internationally?
We currently ship to the US, EU and UK. To have an order shipped to a non-US region, please change your region accordingly. We do not ship to any countries outside the available site regions, thoug...
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Can I ship to military addresses or PO Boxes?
Unfortunately at this time, we cannot ship to APO/FPO addresses or PO Boxes. We deliver all of our orders via Federal Express, which at this time does not deliver to PO Boxes or APO/FPO addresses...
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Do you carry half sizes for kids and toddlers?
...e do not carry half sizes for toddlers but we do for kids shoes (youth).
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Do you custom mold boots?
...o we don't, but we'll show you how: check it out.
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Do you have vegan style shoes?
...es, we do! Each season we will offer a handful of vegan shoes. Here's a quick link to find the current vegan styles that are available. ThirtyTwo Vegan
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Does ThirtyTwo Accept PayPal?
Yes, ThirtyTwo is pleased to offer PayPal as a form of payment. PayPal is an alternate method for purchasing your order on ThirtyTwo. It enables any individual or business with an email address t...
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How can I get a job at ThirtyTwo?
...or employment information and job listings you can check the always-up-to-date Sole Technology Employment Site!
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How can I get sponsored?
If you are interested in getting sponsored, just send us a link to your video online through the contact form or mail the tape/DVD to: 26921 Fuerte Drive Lake Forest, CA 92630 Be sure to list...
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How do I exchange an item?
Please call our Customer Service Department. Follow the instructions for returning your item by mail. Once your original merchandise has been returned, you will have the option to receive stor...
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How do I return an item by mail?
ThirtyTwo now offers FREE RETURN SHIPPING on all orders! In order to return an item, please call the ThirtyTwo Online Customer Service at one of the phone numbers below. If you do not contact ...
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How do I track an order?
...o track an order, please visit us here: Track your ThirtyTwo order!
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How does ThirtyTwo store my information?
We take great care in ensuring your safety in shopping online with us. Our entire checkout process and your account pages are encrypted using TLS/SSL so your transactions remain confidential. In ad...
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How is sales tax calculated?
ThirtyTwo charges sales tax based upon the tax laws of the state your order is shipped to. All applicable state and local sales taxes will appear on the Order Billing & Review pages during your Checko...
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How long does it take to receive a refund for a returned item?
Please allow 10-14 business days to process your return upon receipt of returned product. Please allow up to two billing cycles for a refund to appear on your credit card statement. Your refund wil...
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How long does it take to receive a refund for a returned item?
Please allow 10-14 business days to process your return upon receipt of returned product. Please allow up to two billing cycles for a refund to appear on your credit card statement. Your refund wil...
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How long does it take to ship my order?
If you order before 7am PDT, and provided that we have no issues with processing your order and we have the merchandise in stock, your order will go out within 48 business hours. We do not ship out...
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I got a defective item, what do I do now?
If your order is defective in any way, please call the ThirtyTwo Online Customer Service at one of the phone numbers below. ThirtyTwo offers FREE RETURN SHIPPING on all orders! It is important ...
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I got the wrong item, color or size, now what?
If we shipped you the wrong item, please contact our Customer Service Department immediately. ThirtyTwo offers FREE RETURN SHIPPING on all orders! Local#: (949) 900-2772 Toll free#: (877) 838-6...
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I want some ThirtyTwo stickers. How can I get some?
...ant stickers? check out our new packs of 32 stickers available in our accessories section or Click here!
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What are my payment options?
Payments can be made using the following methods: American Express Discover Mastercard Visa Paypal NOTE: At this time we do not accept personal checks, cashier checks or money order...
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What are the shipping options?
We have three shipping options available for the US: Ground, 2-3 Day Select and 1-2 Day Air. The shipping costs for your order depend on the total amount in your cart before any taxes or discounts. ...
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What is the conversion rate between girl's (women's) and men's shoes?
The size conversion from women's to men's shoes is 1.5 sizes down. For example, if you are a size 7 in women's, you are a size 5.5 in men's. If you fall below a 6.5 in women's, you will fit into...
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What should I do if I have forgotten my password?
...ust go to My Account and click the 'Forgot Password' link and we will send a new password to your nominated email account.
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What's a CVV code?
In our checkout we ask for your Credit card Verification Value (CVV) code for increased security and protection against fraud. For Mastercard, Visa and Discover credit cards, you can find this 3-di...
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What's the benefit of creating an account during checkout?
...y creating an account with our shop, you will be able to move through the checkout process faster, store multiple shipping addresses, and more easily view and track your orders in your account.
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When will new styles or products become available to the ThirtyTwo Online Shop?
The ThirtyTwo Online Shop offers a large variety of the most popular items in our program. You will also see some of those hard to find sizes. Please keep in mind that we have several seasons and ...
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Where do I go to redeem an ThirtyTwo online gift card?
To redeem your ThirtyTwo online gift card, please have your gift card number that was emailed to you on hand. Make sure to include the hyphens when entering your gift card number! Redeem Thirt...
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Where is the nearest FedEx Drop Off Location for Returns & Exchanges?
...n order to process your return or exchange quickly, please find your nearest FedEx Drop off Location.
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Why become a ThirtyTwo Associate?
Earn money by promoting ThirtyTwo! We provide a great brand, product selection, creative, links, great customer service and competitive commissions. You provide the customer with links and creative...
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Why is my order on hold?
Upon placement, all our orders are automatically checked for address inconsistencies and possible credit card fraud. If your order has been flagged, it will be placed on hold until one of our customer...